Customer and Technical Support
Lead - Relativity Application Support
Alpha Consultants · Full-time · Remote - India
Apply for an active Lead - Relativity Application Support opening in Remote - India, aligned to customer and technical support and requiring 4+ years of relevant experience.
Experience range 4+ yearsCreate SQL scripting and ad hoc reporting to satisfy client’s special needsLitigation Support experience is must, especially in working with document review applications like RelativityPromptly support end users with complex SQL Queries impacting Application’s performance
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About the role
Alpha Consultants is recruiting for an active Lead - Relativity Application Support client requirement aligned to Remote - India. The employer name, reporting structure and final compensation are confirmed with suitable candidates during screening.
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Key responsibilities
- Provide first-line, entry level support for eDiscovery Applications such as Relativity, Reveal, Brainspace, Nuix, and internal proprietary software.
- Follow and execute Standard Operational Procedures to maintain Enterprise Applications and ensure their correct functioning and performance to meet SLAs.
- Navigate through the servers and applications to find and resolve issues.
- Regularly reviewing and prioritising the ticket queue; keeping the internal customers informed of the progress.
- Install scripts and applications within eDiscovery Applications such as Relativity, Reveal, Brainspace.
- Providing technical support to teams within the organisation, and to external clients when required.
- Work with Relativity Customer Support to resolve issues.
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Skills and experience
- Experience range 4+ years.
- Create SQL scripting and ad hoc reporting to satisfy client’s special needs.
- Litigation Support experience is must, especially in working with document review applications like Relativity.
- Promptly support end users with complex SQL Queries impacting Application’s performance.
- Flexible availability to work varied shifts, including evening and weekends.
- Ability to work with multi-cultural, global, and multi-time zone teams.
- Excellent verbal and written communication skills.
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What success looks like
- Timely, accurate resolution of assigned requests.
- Complete case documentation and appropriate escalation.
- A professional customer experience throughout the support lifecycle.
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How to apply
- Review the role, experience and location information on this page.
- Submit the application form with an updated CV and accurate contact details.
- Alpha Consultants will review your profile against the active client requirement.
- Shortlisted candidates will be contacted for screening and the next interview steps.
You may also email [email protected] with “Lead - Relativity Application Support” in the subject line.
Candidate guidance
Preparing for this Lead - Relativity Application Support opportunity.
Use your CV and screening conversation to show recent, relevant evidence rather than a broad list of responsibilities.
What the screening team will review
- Depth and recency of experience related to Lead - Relativity Application Support responsibilities.
- Examples of measurable work, projects or process outcomes in customer and technical support.
- Communication, notice period, location preference and work-arrangement fit.
- Qualification and supporting experience relevant to the client requirement.
Important hiring notes
The employer may remain confidential during initial screening. Exact responsibilities, reporting structure, work arrangement, interview stages and compensation are confirmed before your profile is shared for client consideration.
Candidate FAQs
About this Lead - Relativity Application Support opening.
Is this Lead - Relativity Application Support position currently open?
Yes. Alpha Consultants is accepting applications for an active client requirement. Availability remains subject to the client's shortlisting and closure timeline.
What experience is required?
The expected experience is 4+ years. The recruitment team will also assess the relevance of your skills and recent project or process exposure.
Where is this job located?
The listed location is Remote - India. Exact office, hybrid or shift details are confirmed during screening.
What salary is offered for this role?
Shared during screening. The final range depends on relevant experience, current compensation, role scope and the client's approved budget.
What happens after I apply?
Alpha Consultants reviews your CV against the client requirement. Suitable candidates are contacted for an initial screening discussion before any profile is shared with the client.
Is there any fee to apply?
No. Alpha Consultants never charges candidates for applications, interviews or job placement.